Privacy Policy

How we handle your information at Halcyn Forge

Last updated: October 30, 2025

Look, we get it - privacy policies can be a real snooze-fest. But here's the deal: we actually care about your info and wanna be straight with you about what we do with it. We're a small shop in Vancouver, not some giant corporation, so we keep things pretty simple.

When you bring your ride into our shop or reach out to us, we'll collect some basic stuff like:

  • Your name, phone number, and email - y'know, so we can actually get back to you
  • Vehicle details (make, model, year, VIN) - kinda important when we're working on your car
  • Service history and what work you've had done with us
  • Payment info when you settle up (though we don't store full credit card numbers)
  • Any special requests or notes about your vehicle

If you're just browsing our website, we might pick up some technical stuff like your IP address and what browser you're using - standard internet stuff, nothing weird.

We're not doing anything shady with your data. Here's what we use it for:

  • Setting up appointments and keeping you posted on your vehicle's status
  • Maintaining service records so we know what we've done to your car previously
  • Processing payments and sending receipts
  • Shooting you occasional updates about our services or special deals (you can opt out anytime)
  • Following up to make sure you're happy with the work we did
  • Meeting legal requirements like warranty documentation

That's pretty much it. We're not selling your info to telemarketers or spam artists - that's just not how we roll.

We keep your info locked down pretty tight, but there are a few situations where we might need to share it:

  • Parts suppliers - Sometimes we need to order specific parts for your vehicle
  • Payment processors - They handle the credit card transactions securely
  • Insurance companies - Only if you're making a claim and need documentation from us
  • Legal requirements - If the law says we gotta hand something over, we have to comply
  • Service providers - Like our booking system or email service, but they're bound by strict confidentiality agreements

We'll never sell your personal info to third parties for marketing purposes. Period.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. These are little files that help the site work better and remember things like:

  • Whether you've visited before
  • Your preferences for how the site displays
  • How you found us (like from Google or a referral)
  • Which pages you check out most

Most browsers let you control or block cookies if that's your thing. Just know that blocking them might make some parts of the site work a bit wonky.

We also use Google Analytics to see how people use our site - helps us make it better. But all that data is anonymized, so we can't identify individual visitors.

We take security seriously - probably more seriously than we take our coffee breaks (and that's saying something).

Our measures include:

  • Encrypted connections when you're on our website (that's the little lock icon in your browser)
  • Secure servers with restricted access
  • Regular backups in case something goes sideways
  • Limited staff access - only folks who need your info to do their job can see it
  • Secure disposal of old records when we don't need them anymore

No system is 100% hack-proof, but we're doing everything reasonable to protect your information. If there's ever a breach, we'll let you know ASAP.

It's your data, so you've got some rights here:

  • Access - You can ask to see what info we have on you
  • Corrections - If something's wrong, let us know and we'll fix it
  • Deletion - Want us to delete your data? We can do that (though we might need to keep some stuff for legal reasons)
  • Opt-out - Don't wanna get marketing emails? Just click unsubscribe or tell us to stop
  • Data portability - You can ask for a copy of your info in a readable format

To exercise any of these rights, just shoot us an email at info@halcynforge.info or give us a call at (604) 555-0147. We'll get back to you within 30 days.

We don't hang onto your info forever - that'd be weird and unnecessary. Here's our general approach:

  • Active customers - We keep your service records as long as you're bringing your car to us
  • Inactive accounts - If we haven't seen you in 7 years, we'll typically archive or delete your info
  • Financial records - Tax law makes us keep these for at least 7 years
  • Marketing contacts - If you unsubscribe, we'll remove you from our lists (keeping just enough info to make sure we don't accidentally re-add you)

Some stuff we might need to keep longer for warranty claims or legal reasons, but we'll only keep what's absolutely necessary.

Sometimes our website might link to other sites - like parts manufacturers or industry resources. Just so you know, we're not responsible for their privacy practices.

Once you click through to another site, their rules apply. We'd recommend checking out their privacy policies if you're gonna be sharing any personal info over there.

Our services aren't really aimed at kids under 18, and we don't knowingly collect info from minors. If you're under 18 and wanna book service, make sure you've got a parent or guardian involved.

If we somehow end up with info from a minor, we'll delete it as soon as we realize. Parents, if you think we have info about your kid, reach out and we'll take care of it right away.

Look, things change - technology evolves, laws get updated, and we might need to adjust how we handle data. If we make any significant changes to this privacy policy, we'll let you know by:

  • Posting a notice on our website
  • Updating the "Last Updated" date at the top
  • Sending you an email if it's a big change

We'd recommend checking back here now and then to stay in the loop. Continuing to use our services after changes means you're cool with the updated policy.

If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're not lawyers, so we'll explain things in plain English.

Get in touch:

  • Phone: (604) 555-0147
  • Email: info@halcynforge.info
  • Address: 1842 Industrial Way, Vancouver, BC V5M 3T9

We'll do our best to sort out any concerns you might have. And hey, if you think we're not handling things right under Canadian privacy laws, you can also file a complaint with the Office of the Privacy Commissioner of Canada.

Bottom Line

We're a local shop that values trust and transparency. Your privacy matters to us because our reputation depends on treating customers right. We collect what we need to serve you well, we protect it properly, and we don't do anything sketchy with it. Simple as that.